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Talk to our team at Spinsy Casino
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Before you write
Whatever the question, you reach real people who know the site. Tell us what happened and we take it from there.
Responsible gaming
If gambling stops being fun, ask us for a cool-off period or self-exclusion. Help lines are listed in the footer of every page.
Ways to reach us
Write to [email protected] from the address linked to your account. Logged-in players can also open the live chat at any time.
If something went wrong
Not happy with a reply? Write "complaint" in the subject line to [email protected]. We confirm receipt and give a final answer as quickly as we can.
What to include
A username, a time and one screenshot are usually enough for us to find what happened. Never send us your password: we will never ask for it.
When we answer
Support is available 24/7. Chat replies usually arrive within a few minutes on live chat; e-mail can take a few hours.
Documents
Verification protects your balance and is required before payouts. We only ask for what the licence obliges us to check.
Thank you
Thanks for playing with Spinsy. If we got something wrong, tell us.
Send us a message
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