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Talk to our team at Spinsy Casino

Live chat, 24/7

Most questions are solved in the chat within minutes. Sign in first and skip the identity check.

Help with your account

Track a payout, check verification status or update your limits from the cashier.

New to Spinsy?

Sign up, verify your email and claim the welcome package on your first deposit.

Welcome offer

100% up to €500 + 200 free spins

While you wait for our reply, your welcome package is ready to claim.

Spinsy welcome bonus

Before you write

Whatever the question, you reach real people who know the site. Tell us what happened and we take it from there.

Responsible gaming

If gambling stops being fun, ask us for a cool-off period or self-exclusion. Help lines are listed in the footer of every page.

Ways to reach us

Write to [email protected] from the address linked to your account. Logged-in players can also open the live chat at any time.

If something went wrong

Not happy with a reply? Write "complaint" in the subject line to [email protected]. We confirm receipt and give a final answer as quickly as we can.

What to include

A username, a time and one screenshot are usually enough for us to find what happened. Never send us your password: we will never ask for it.

When we answer

Support is available 24/7. Chat replies usually arrive within a few minutes on live chat; e-mail can take a few hours.

Documents

Verification protects your balance and is required before payouts. We only ask for what the licence obliges us to check.

Thank you

Thanks for playing with Spinsy. If we got something wrong, tell us.

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